Telehealth by SimplePractice is a HIPAA-compliant video appointment platform for mental health clinicians and their patients on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
#11
▲2Medical · free
Sentiment
4.7
394k reviews
Nemesis
Teladoc Health
The App DNA
What makes this app unique?
Clinicians hire the app to conduct secure, low-friction therapy sessions that do not require patients to manage logins or passwords, serving the need for professional, compliant remote care.
For Mental health practitioners, therapists, psychiatrists, and speech-language pathologists managing private practices.
What does it look like?
Key features
Secure video appointments without client login requirements.
Automated clinical note generation integrated into the EHR.
Assistance with insurance paneling for practitioners.
How much does it cost?
Subscription model anchored by a 30-day free trial, targeting professional practitioners with tiered access to practice management tools.
Velocity
Maintenance developmentperformanceopaqueShow more...
The app maintains a release cadence of approximately 0.15 releases per week over the last 6 months, placing it firmly in the maintenance tier. Development is exclusively focused on stability and minor refinements to video appointment functionality. There is no evidence of live operations or new feature development in the observed data. The publisher consistently uses opaque release notes, indicating a focus on maintenance rather than iterative feature growth.
Who built it?
SimplePractice
3 apps tracked · Medical
SimplePractice Client Portal
SimplePractice for CliniciansUser Sentiment
What do users think recently?
Fresh user feedback skews excited. Users appreciate convenient telehealth access allows patients to attend therapy sessions from their own homes, but report forced disconnection occurs when users navigate away from the app to check calendars.
How are ratings & reviews evolving?
What users say, by theme
- Convenient telehealth access allows patients to attend therapy sessions from their own homes
- Forced disconnection occurs when users navigate away from the app to check calendars
50 of 50 recent reviews analyzed · high confidence · Excited overall
Read the full review analysisUnlock 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Telehealth by SimplePractice
How's the Medical market?
The app holds a #18 position in the US Medical category, reflecting strong niche adoption. However, the gap between its free-tier discovery and grossing rank signals monetization friction compared to multi-specialty rivals.
Read the market outlookThe rivals identified
By Teladoc
Teladoc serves as the dominant market leader in the telehealth space, commanding the largest user base and a mature, high-frequency release cycle.
- Offers 24/7 on-demand access to general medical providers, whereas target focuses on scheduled therapy sessions.
- Integrates comprehensive insurance verification workflows directly into the app to streamline patient billing and coverage.
- Provides a multi-specialty care ecosystem including dermatology and nutrition, expanding beyond this app's therapy-only focus.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Telehealth by SimplePractice
Where is it heading?
The telehealth market is consolidating around multi-specialty care, leaving niche therapy platforms like SimplePractice exposed to broader insurance-backed rivals. The app must transition from a simple video tool to a comprehensive practice-management hub to retain its professional user base.
- Forced session disconnection during multitasking causes recurring churn, which compounds the rating drag already visible on the platform.
- The recent integration of AI-powered note taking demonstrates active feature investment, which helps defend the subscription value against lower-cost competitors.
The SWOT
- One-click connection mechanism reduces patient-side technical friction
- HIPAA-compliant video architecture functions as a B2B distribution barrier
- Expanding into asynchronous secure messaging to reduce administrative burden
- Integrating wearable health data for longitudinal clinical insights
Next best moves
Ship background multitasking support because it is the top-requested feature → reduce session-drop churn
+ 1 more prioritized moveThe counter-intuitive read
The app's therapy-only focus is not a weakness but a moat…
Read the full takeFeature gaps
Integrated pharmacy workflows (available in MDLIVE but absent here) +1
Since the last report: The platform shifted to a subscription-based monetization model and introduced clinical productivity features, while simultaneously surfacing critical multitasking stability issues.
Bottom line
The app wins on clinical simplicity, but the lack of multitasking support creates a technical ceiling that invites churn to more versatile platforms, so the team must prioritize background state management to defend the therapy-focused user base.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeReport last updated