Report updated May 20, 2026
Telehealth by SimplePractice
For mental health practitioners, therapists, psychiatrists, and speech-language pathologists managing private practices.
Telehealth by SimplePractice is a well-regarded medical app that is available. With a 4.7/5 rating from 393.7K reviews, it maintains solid user satisfaction. Users particularly appreciate convenient telehealth access allows patients to attend therapy sessions from their own homes, though forced disconnection occurs when users navigate away from the app to check calendars remains a common concern.
What is Telehealth by SimplePractice?
Telehealth by SimplePractice is a HIPAA-compliant video appointment platform for mental health clinicians and their patients on iOS and Android.
Clinicians hire the app to conduct secure, low-friction therapy sessions that do not require patients to manage logins or passwords, serving the need for professional, compliant remote care.
Current Momentum
v4.2 · 1w ago
Maintenance- Shipped AI-powered note taker integration.
- Improved video appointment stability.
Active Nemesis
Teladoc Health
By Teladoc
Other Rivals
7-Day Rank Pulse 🇺🇸
MedicalRating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Secure video appointments without client login requirements.
Automated clinical note generation integrated into the EHR.
Assistance with insurance paneling for practitioners.
How much does it cost?
- Free 30-day trial
- Paid subscription plans
Subscription model anchored by a 30-day free trial, targeting professional practitioners with tiered access to practice management tools.
Who Built It?
SimplePractice
Providing secure, passwordless digital infrastructure for mental health practitioners and their clients. Enabling remote therapy sessions and administrative management through a unified mobile ecosystem.
Portfolio
3
Apps
What other apps does SimplePractice make?
SimplePractice Client Portal
SimplePractice for Clinicians
Explore the full SimplePractice report
Portfolio breakdown, audience, momentum, and every app published by SimplePractice.
What do users think recently?
High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a excited sentiment. Users appreciate convenient telehealth access allows patients to attend therapy sessions from their own homes, but report forced disconnection occurs when users navigate away from the app to check calendars.
What Users Love
What Frustrates Users
What Users Want
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Telehealth by SimplePractice?
How's The Medical Market?
How does it evolve in the Medical market?
The app holds a #18 position in the US Medical category, reflecting strong niche adoption. However, the gap between its free-tier discovery and grossing rank signals monetization friction compared to multi-specialty rivals.
Rank progression
43 active rankings tracked — 30-day window
Which niche is Telehealth by SimplePractice in?
to conduct secure remote therapy sessions
Explore the full Mental Health Video Calls niche
Every app in this space — 23 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(1)
Teladoc serves as the dominant market leader in the telehealth space, commanding the largest user base and a mature, high-frequency release cycle.
Differentiators
- Offers 24/7 on-demand access to general medical providers, whereas target focuses on scheduled therapy sessions.
- Integrates comprehensive insurance verification workflows directly into the app to streamline patient billing and coverage.
- Provides a multi-specialty care ecosystem including dermatology and nutrition, expanding beyond the target's therapy-only focus.
Head to head
The target app must defend its niche by doubling down on therapy-specific UX, as it cannot compete with Teladoc's broad-spectrum insurance-integrated medical network.
Contenders(3)
A high-velocity competitor that combines digital telehealth with physical clinic access, creating a hybrid care model.
Differentiators
- Enables seamless booking for both virtual visits and in-person appointments at physical medical office locations.
- Utilizes a membership-based model that prioritizes patient experience and rapid response times for primary care.
Highly specialized in secure medical communication, mirroring the target's focus on HIPAA-compliant professional interactions.
Differentiators
- Provides asynchronous secure messaging and phone lines, allowing clinicians to manage patient communication beyond just video.
- Offers a unified inbox for patient requests, which significantly reduces the administrative burden for small private practices.
A direct competitor in the virtual care space with a strong focus on urgent care and behavioral health integration.
Differentiators
- Features a robust provider matching algorithm that filters by patient insurance and specific medical needs.
- Supports integrated pharmacy workflows for prescription management, a critical gap in the target's current feature set.
Same space(4)
A specialized government-backed platform serving a specific demographic with integrated telehealth and benefits management.
Differentiators
- Combines clinical telehealth with government benefit tracking, creating a unique value proposition for veterans.
- Operates within a closed, highly regulated ecosystem that prioritizes security and specific veteran-centric workflows.
A large-scale payer-led application that integrates telehealth into the broader insurance member experience.
Differentiators
- Deeply embedded with insurance plan benefits, allowing users to track deductibles and claims alongside telehealth visits.
- Provides personalized health insights based on the user's specific insurance plan and medical history data.
Dominates the professional networking and clinical communication space for healthcare providers.
Differentiators
- Focuses on provider-to-provider networking and secure faxing, serving the professional side of the medical industry.
- Provides a massive directory of clinicians that acts as a foundational data layer for the industry.
Acts as a primary discovery and booking engine for the medical ecosystem, adjacent to the target's delivery platform.
Differentiators
- Functions as a massive marketplace for patient acquisition, whereas the target is a closed-loop delivery tool.
- Aggregates real-time provider availability across thousands of clinics, serving as the top-of-funnel for telehealth services.
Compare Telehealth by SimplePractice against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Telehealth by SimplePractice
Strengths to defend, gaps to attack
Core Strengths
- One-click connection mechanism reduces patient-side technical friction
- HIPAA-compliant video architecture functions as a B2B distribution barrier
Critical Frictions
- Forced disconnection on screen-switching disrupts clinical workflow
- Video quality degradation persists in longer sessions
Growth Levers
- Expanding into asynchronous secure messaging to reduce administrative burden
- Integrating wearable health data for longitudinal clinical insights
Market Threats
- Multi-specialty platforms like Teladoc siphoning patients via broader insurance coverage
- Increasing demand for integrated pharmacy workflows missing in the current build
What are the next best moves?
Ship background multitasking support because it is the top-requested feature → reduce session-drop churn
User sentiment data identifies forced disconnection during multitasking as the #1 frustration theme.
Trade-off: Push the wearable integration sprint to Q4 — multitasking is a core retention blocker.
Audit video streaming codec because quality degradation is a top-3 complaint → improve session continuity
Multiple reviews cite blurry video after the first minute of clinical sessions.
Trade-off: Pause the UI refresh on the dashboard — session quality is a higher churn risk.
A counter-intuitive read
The app's therapy-only focus is not a weakness but a moat, as multi-specialty platforms struggle to replicate the specific clinical workflow requirements of private practice therapists.
Feature Gaps vs Competitors
- Integrated pharmacy workflows (available in MDLIVE but absent here)
- Asynchronous secure messaging (available in Spruce but absent here)
Key Takeaways
The app wins on clinical simplicity, but the lack of multitasking support creates a technical ceiling that invites churn to more versatile platforms, so the team must prioritize background state management to defend the therapy-focused user base.
Where Is It Heading?
Stable
The telehealth market is consolidating around multi-specialty care, leaving niche therapy platforms like SimplePractice exposed to broader insurance-backed rivals. The app must transition from a simple video tool to a comprehensive practice-management hub to retain its professional user base.
Forced session disconnection during multitasking causes recurring churn, which compounds the rating drag already visible on the platform.
The recent integration of AI-powered note taking demonstrates active feature investment, which helps defend the subscription value against lower-cost competitors.