High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Excited
Recent user voice shows a excited sentiment. Users appreciate convenient telehealth access allows patients to attend therapy sessions from their own homes, but report forced disconnection occurs when users navigate away from the app to check calendars.
Rating: 4.6
Reviews: 50
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(393.7K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(360K)Main signal post-update: convenient telehealth access allows patients to attend therapy sessions from their own homes.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch2 releases in range
Review themes
Praise
What users love
- Convenient telehealth access allows patients to attend therapy sessions from their own homes
- “Users highlight the ability to conduct sessions from home as a primary benefit”
- “Patients appreciate the ease of connecting to their therapist remotely”
Complaint
Common complaints
- Forced disconnection occurs when users navigate away from the app to check calendars
- “Users report that switching screens to view notes or calendars breaks the session”
- “The inability to minimize the app without ending the call is a major pain point”
Request
Most requested
- Background multitasking support allows users to access other apps without closing the session
- “Users request a way to minimize the app similar to video calling services”
- “Patients need to access calendars or notes during sessions without disconnecting”