High confidence · Latest 120 of 2K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate audiobook narration quality and diverse content selection keep listeners engaged during daily tasks and seamless playback position tracking allows users to resume books across different sessions, but report frequent application crashes and freezing on ipad devices following the latest update and aggressive mobile data consumption occurring even when content is already downloaded.
Rating: 4.8
Reviews: 2K
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(7.2M)Current version
4.9/ 5
+0.1 vs overall
★★★★★
(5.5M)Main signal post-update: audiobook narration quality and diverse content selection keep listeners engaged during daily tasks.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Audiobook narration quality and diverse content selection keep listeners engaged during daily tasks
- “Users frequently cite the high quality of narrators and the vast library as primary reasons for daily usage”
- “Listeners report that the platform makes long commutes and household chores more productive”
- Seamless playback position tracking allows users to resume books across different sessions
- “Users highlight the reliable sync of progress as a key advantage over competing platforms”
- “Listeners appreciate the ability to pick up exactly where they left off without manual searching”
Complaint
Common complaints
- Frequent application crashes and freezing on iPad devices following the latest update
- “Multiple reports of the app becoming unusable on iPad after the recent release”
- “Users describe freezing during playback or when attempting to access control menus”
- Aggressive mobile data consumption occurring even when content is already downloaded
- “Users report significant background data usage despite having offline files stored locally”
- “Listeners express frustration over unexpected mobile data charges during short listening sessions”
- Inaccessible customer support links and broken in-app chat functionality prevent issue resolution
- “Users report that support URLs and in-app chat buttons fail to load or trigger crashes”
- “Customers feel trapped when they cannot reach help after experiencing technical failures”
Request
Most requested
- Customizable library organization features to help users manage large collections of titles
- “Users request the ability to create personal folders or tabs for specific genres and reading lists”
- “Listeners find the current library view difficult to navigate as their collection grows over time”