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Austin 311 vs its rivals

Side-by-side comparison against Austin 311's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Austin 311
This App
Nimes
Nemesis
Can Tho Smart
Contender
Girona App
Peer
sWapp
Peer
MyLA 3-1-1
Peer
Dallas 311
Peer
Fleet Board for S/3/X/Y Series
New Kid
311 NYC
New Kid
Core Identity
DeveloperCity of AustinLumiplanSỞ THÔNG TIN VÀ TRUYỀN THÔNG THÀNH PHỐ CẦN THƠAjuntament de GironaStadtwerke DelmenhorstCity of Los AngelesCity of Dallas TX晨阳 段Di Nerd Apps LLC
CategoryUtilitiesNews & MagazinesUtilitiesNews & MagazinesReferenceUtilitiesUtilitiesLifestyleUtilities
PlatformAndroid, iOSiOS, AndroidiOSAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOSiOS
Store Metrics
Rating2.5 / 54.2 / 52.0 / 50.0 / 50.0 / 51.4 / 52.1 / 50.0 / 50.0 / 5
Ratings Count491840043511200
PriceFreeFreeFreeFreeFreeFreeFree$4.99Free
Release DateJul 28, 2014Feb 14, 2019Sep 24, 2021Jan 8, 2018Jul 1, 2018Mar 28, 2025Sep 5, 2013Feb 10, 2026Mar 5, 2026
Last UpdatedMay 6, 2026Sep 1, 2022May 15, 2026Mar 27, 2026Apr 30, 2026Nov 21, 2025Apr 27, 2026May 7, 2026Mar 5, 2026
Sentiment & Reviews
Sentimentmixed-negative--terribleterrible--
Score50/100-20/100--15/10020/100--
Praises-----
  • Direct service request submission provides a faster alternative to long phone wait times
  • Reliable access to city services via phone support remains a positive touchpoint for residents
--
Complaints--
  • UI regressions in the latest update
--
  • Broken authentication and login workflows prevent users from accessing core service request features
  • Technical instability and frequent crashes during photo uploads or address verification steps
  • Degraded user experience following the latest update compared to the previous functional version
  • Frequent application crashes and blank screens prevent users from submitting service requests post-update
  • Inaccurate map functionality and address validation errors block the reporting of city issues
  • Failure to upload images despite correct app permissions causes frustration for users reporting damage
--
Requests-----
  • Reversion to the previous application version that offered reliable and simple service reporting
  • Improved reliability and stability for the core ticket submission workflow on mobile devices
--
Strategic Intel
Strengths
  • 11-language support functions as a B2B distribution barrier into diverse Austin demographics
-
  • Camera surveillance access provides a unique public safety utility
--
  • Direct integration with city maintenance workflows replaces high-friction telephone queues.
  • Official municipal status provides a captive user base for city service reporting
-
  • One-tap submission flow reduces reporting friction
  • Interactive map provides immediate neighborhood context
Weaknesses
  • 2.51-star iOS rating indicates significant friction in the core reporting flow
-
  • 2-star rating on iOS indicates critical UI regressions
  • Lack of transparent request tracking prevents user trust
--
  • 1.43 iOS rating reflects critical failure in core authentication and photo-upload workflows.
  • Degraded navigation speed post-update forces users back to legacy support channels.
  • 2.46 average rating across platforms
  • Critical crash loops during ticket submission
  • Map interface failures block core reporting
-
  • No historical resolution data limits user trust
  • Lacks multi-language support for diverse demographics
Pricingfreefreefreefreefreefreefreepaidfree
MomentumMaintenanceSteadyMaintenanceActiveIntenseMaintenanceMaintenance-Maintenance
Update Cadence2 versions, ~1d avg5 versions1 versions5 versions5 versions2 versions, ~9d avg2 versions, ~3d avg-1 versions

Compare Austin 311 head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Austin 311, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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Data licensed under CC-BY-NC 4.0