| Core Identity |
| Developer | Australia Post | United States Postal Service | UPS | FedEx | DHL Express | Demon Network Tech Co., Ltd. | AfterShip Limited | PostNL Holding B.V. |
| Category | Business | Business | Business | Business | Business | Utilities | Shopping | Lifestyle |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | Android, iOS | Android, iOS | iOS, Android |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.6 / 5 | 4.6 / 5 | 4.6 / 5 | 4.8 / 5 | 4.7 / 5 | 4.5 / 5 |
| Ratings Count | 1,307 | 1,676,695 | 891,133 | 393,634 | 17,820 | 19,820 | 160,080 | 2,047 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 10, 2010 | Dec 3, 2009 | Oct 29, 2009 | Nov 10, 2015 | Apr 23, 2019 | Jul 16, 2015 | Mar 9, 2012 | Apr 4, 2012 |
| Last Updated | Apr 22, 2026 | Feb 28, 2025 | Apr 27, 2026 | May 15, 2026 | Jan 15, 2026 | Apr 29, 2026 | Dec 24, 2025 | Apr 9, 2026 |
| Sentiment & Reviews |
| Sentiment | positive | positive | terrible | terrible | - | mixed | - | - |
| Score | 85/100 | 64/100 | 25/100 | 25/100 | - | 45/100 | - | - |
| Praises | - Convenience of digital collection QR code
| - Informed Delivery Features
- Package Tracking Accuracy
| - Tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users
- Professional driver conduct and consistent delivery performance foster positive sentiment among long-term customers
| - Reliable delivery performance and professional driver conduct remain the primary value drivers for satisfied customers
| - | - Real-time tracking notifications provide reliable visibility into package movement across international borders
| - | - |
| Complaints | - Sync issues with parcel tracking
| - Persistent Login Issues
- Web-Wrapper Performance
| - Post-update technical failures including login loops and authentication errors prevent basic account access
- Inaccurate delivery status notifications and ignored instructions erode trust in the logistics process
| - Frequent application crashes and loading failures prevent users from accessing tracking information after the latest update
- Inaccurate delivery status updates and failed notification systems cause significant frustration for customers awaiting time-sensitive packages
| - | - Sudden introduction of subscription paywalls for basic tracking features frustrates long-term users
| - | - |
| Requests | - Improved manual entry for non-eligible items
| - | - Improved flexibility for delivery instructions including custom text fields for specific driver guidance
| - Direct access to human customer support representatives to resolve complex delivery errors and package location disputes
| - | - Visual delivery maps and estimated arrival times requested to improve tracking precision
| - | - |
| Strategic Intel |
| Strengths | - National logistics integration provides authoritative, real-time tracking data
- Digital QR collection reduces Post Office operational friction
| - Exclusive Informed Delivery® mail imaging
- Massive user base (1.7M+ ratings)
- Official government service trust
| - Physical retail network density enables unique in-store label printing
- Proactive international compliance guidance reduces high-value shipping support costs
| - Delivery Manager service functions as a B2B distribution moat
- Integrated barcode scanning provides faster access to shipment details
| - | - 3300-carrier support creates a high-barrier utility
- Cloud-based account system enables cross-platform data persistence
| - | - |
| Weaknesses | - Manual entry burden for non-eligible parcels frustrates power users
- Android-iOS rating gap suggests inconsistent cross-platform performance
| - Persistent login friction (no session caching)
- Web-wrapper architecture leading to poor performance
- Rigid identity verification processes
| - Persistent login loops and authentication errors post-update
- Premium delivery management tier lacks granular mid-transit rerouting
| - High-frequency crashes post-update
- Ineffective AI chat support
- 0.7★ Android-iOS rating gap
| - | - Subscription-gating for basic postal tracking drives negative sentiment
- Persistent authentication errors prevent access to saved tracking lists
| - | - |
| Pricing | free | free | freemium | free | free | subscription | free | free |
| Momentum | Maintenance | Maintenance | Steady | Maintenance | Active | Maintenance | Steady | Intense |
| Update Cadence | 2 versions, ~13d avg | 2 versions, ~3d avg | 5 versions, 5 majors/6mo, ~20d avg | 5 versions, ~30d avg | 5 versions | 5 versions, ~27d avg | 5 versions | 5 versions |
