High confidence · Latest 100 of 36.1K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and general performance, but report deceptive billing and subscription practices and aggressive paywalling.
Rating: 4.5
Reviews: 36.1K
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(36.2K)Current version
4.5/ 5
0.0 vs overall
★★★★★★
(36.2K)Main signal post-update: ease of Use.
Review themes
Praise
What users love
- Ease of Use
- “Easy to follow the instructions.”
- “Super quick and easy to use!”
- General Performance
- “This is a very good vpn it works very well”
- “Nice and no glitching it’s useful help in everything”
Complaint
Common complaints
- Deceptive Billing and Subscription Practices
- “You took money out of my account when it is supposed a free trial period.”
- “I canceled it the same exact day... it keeps trying to take random amounts of money.”
- “Force me to have to pay 50 dollars for a 3 day trial I canceled within minutes”
- Aggressive Paywalling
- “every single button I click redirects me to your greedy little subscription page.”
- “I have to pay just to do anything”
- Lack of Customer Support
- “the support email address appears to be invalid (“address not found”)”
- “I tried to contact them but no response.”