Report updated Jul 1, 2026
BeyondTrust Support
For enterprise IT service desk teams and support organizations requiring secure, compliant remote access to mobile and desktop endpoints.
BeyondTrust Support is an established utilities app that is a paid app. With a 3.1/5 rating from 54 reviews, it shows polarized user reception.
What is BeyondTrust Support?
BeyondTrust Support is a remote access utility for enterprise IT teams to troubleshoot mobile devices via screen sharing and co-browsing.
IT departments hire this tool to maintain security and compliance standards while supporting remote employees, replacing manual, insecure troubleshooting methods.
Current Momentum
v2.2 · 2mo ago
Maintenance- Last major update April 2026.
- Maintains enterprise-focused release cadence.
Active Nemesis
Myfone
By Flexfone
Other Rivals
7-Day Rank Pulse 🇺🇸
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What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Allows support representatives to view the same web sites and apps as the end user.
Centralized management and rotation of up to 100,000 credentials.
Security certification for federal and healthcare compliance.
How much does it cost?
- Enterprise-focused licensing model requiring existing BeyondTrust installations
Monetized through seat-based access and platform-wide security licensing, anchored in existing enterprise service desk contracts.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does Bomgar make?
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for BeyondTrust Support?
Where is it available?
Localized markets (11)
How's The Utilities Market?
Market outlook for this category
Available very soon
The rivals identified
Nemeses(1)
Myfone competes directly by offering enterprise-grade communication and presence management, overlapping with BeyondTrust's goal of keeping mobile employees connected and supported.
Differentiators
- Offers deep call management and queue control features that BeyondTrust lacks for mobile users.
- Provides robust presence and status automation, significantly improving team coordination compared to BeyondTrust's support focus.
- Maintains a much larger user base and higher review volume, indicating stronger market penetration and trust.
Head to head
BeyondTrust should emphasize its unique technical support value proposition while exploring integration with broader communication tools to prevent feature erosion.
Contenders(4)
VTS Activate competes for the mobile enterprise user by managing physical office interactions and work orders, overlapping with BeyondTrust's productivity-focused mobile support.
Differentiators
- Integrates physical building access and amenity reservations, creating a sticky ecosystem BeyondTrust cannot match.
- Utilizes AI for work order management, providing a more automated experience than BeyondTrust's manual support.
CTM Phone targets the same business professional audience by providing unified communication and contextual activity tracking on mobile devices.
Differentiators
- Delivers real-time sync and contextual activity history, offering better data visibility than BeyondTrust's support client.
- Focuses on unified communication workflows that streamline business interactions beyond simple technical support sessions.
This app competes for the field service technician demographic, requiring mobile access to customer data and work orders similar to BeyondTrust's support reach.
Differentiators
- Provides deep, industry-specific integration with ESC software for specialized field service management workflows.
- Focuses on technician-centric data access, whereas BeyondTrust prioritizes the end-user support experience.
Verizon's offering competes by providing business-grade mobile connectivity and conferencing, directly challenging BeyondTrust's mobile productivity value proposition.
Differentiators
- Leverages carrier-level infrastructure for superior call handoff and native business number integration.
- Offers 'My Room' conferencing, providing a native collaboration space that BeyondTrust lacks for mobile teams.
Same space(3)
Buzz competes in the secure messaging space, targeting professional users who require high-security communication similar to BeyondTrust's support environment.
Differentiators
- Features specialized medical workflows like 'BuzzFlow' and 'Buzz Lightning' for high-stakes clinical communication.
- Maintains a higher rating and more frequent release cadence, signaling better user satisfaction and support.
This app provides a unified communication suite for enterprise users, overlapping with the mobile productivity needs of BeyondTrust's target audience.
Differentiators
- Bundles video access and corporate chat into a single suite, simplifying the mobile communication stack.
- Suffers from significantly lower user ratings, indicating potential stability or usability issues compared to BeyondTrust.
Onebox provides virtual phone and communication services, competing for the same mobile-first business user segment as BeyondTrust.
Differentiators
- Offers robust VoIP calling and shared contact management, essential for mobile business communication.
- Provides a long-standing, stable virtual phone infrastructure that BeyondTrust does not attempt to replicate.
Compare BeyondTrust Support against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for BeyondTrust Support
Strengths to defend, gaps to attack
Core Strengths
- FIPS 140-2 Level 1 validation secures B2B distribution into healthcare and federal sectors
- Vaulted credential management creates high switching costs for enterprise IT departments
Critical Frictions
- 3.13 rating indicates significant usability friction
- No native conferencing or status automation compared to mobile-first communication suites
- Enterprise-only licensing model restricts organic user growth
Growth Levers
- Integrate native conferencing to capture mobile-first communication workflows
- Expand into field service management by adding industry-specific work order tracking
Market Threats
- Myfone's superior call handling and queue management siphons mobile-first enterprise users
- VTS Activate's physical building access integration creates a stickier mobile utility ecosystem
What are the next best moves?
Ship native conferencing integration because mobile-first competitors like Business Digital MobileConnect offer it → increase mobile-first utility
Competitor analysis shows native conferencing is a key differentiator for mobile-first enterprise communication.
Trade-off: Deprioritize the UI overhaul of the legacy support console to focus on communication features.
Audit mobile client UX because the 3.13 rating signals high user friction → improve retention
The current rating is significantly lower than specialized competitors, indicating a need for interface refinement.
Trade-off: Delay the Q3 credential vault expansion to prioritize user-facing interface stability.
A counter-intuitive read
The app's enterprise-only licensing is not a weakness but a deliberate barrier that protects its high-margin security contracts from low-value, high-churn casual users.
Feature Gaps vs Competitors
- Native conferencing (available in Business Digital MobileConnect but absent here)
- Call queue management (available in Myfone but absent here)
- Real-time contextual activity history (available in CTM Phone but absent here)
Key Takeaways
BeyondTrust secures its enterprise position through compliance, but the lack of native communication features leaves it vulnerable to mobile-first rivals, so the PM should prioritize conferencing integration to prevent feature erosion.
Where Is It Heading?
Mixed Signals
The enterprise utility market is consolidating around unified communication suites, leaving support-only clients like BeyondTrust exposed. The PM must bridge the gap between secure support and mobile-first collaboration to maintain relevance against broader communication platforms.
The lack of native conferencing features forces users toward competitors like Business Digital MobileConnect, which accelerates churn in mobile-first enterprise segments.
FIPS 140-2 compliance continues to secure high-value federal and healthcare contracts, providing a stable revenue floor despite mobile-client usability complaints.