CTM Phone is a mobile companion app for CallTrackingMetrics that enables agents to manage business communications on the go. It allows users to handle inbound and outbound calls, text messages, and voicemails while maintaining access to CRM-style contact history and activity logs. The app is designed to sync mobile interactions directly with the primary CTM web platform.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Customer support agents and sales teams who use CallTrackingMetrics to manage business communications.
Key features
Enables users to place and receive calls and text messages using their existing CTM tracking numbers.
Provides access to contact details, notes, tags, and recent activity across calls, texts, forms, and website chats.
Allows agents to add notes and tags during active calls to ensure team synchronization within the CTM account.
Delivers alerts for new incoming calls, text messages, and voicemails to keep agents connected.
How much does it cost?
Velocity
Who built it?
User Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for CTM Phone
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for CTM Phone
Where is it heading?
Bottom line
While the app provides essential mobile access to CTM features, recent user feedback highlights significant stability and usability concerns regarding call status management and interface updates.
Report last updated