bigbasket: Groceries and more user reviews, decoded
High confidence · Latest 120 of 14.8K total reviews analyzed
Recent user voice shows a mixed sentiment. Users appreciate fast delivery service consistently meets expectations for daily grocery needs across multiple urban regions and wide product variety and competitive pricing on fresh produce keep daily shoppers engaged. On the flip side, users report order cancellations occurring after payment without clear communication or timely refund processing.
Rating: 4.8
Reviews: 14.8K
Confidence: high
The latest update has not addressed the core complaints regarding order cancellations and refund delays, which remain active and prominent in recent user feedback.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Fast delivery service consistently meets expectations for daily grocery needs across multiple urban regions
- Wide product variety and competitive pricing on fresh produce keep daily shoppers engaged
- The interface design allows for quick navigation and efficient checkout during high-frequency shopping sessions
Common complaints
- Users report order cancellations occurring after payment without clear communication or timely refund processing
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 14,808 reviews. Updated regularly.