High confidence · Latest 120 of 802 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate reliable delivery service and frequent promotional offers provide value for budget-conscious users, but report automated customer support systems fail to resolve delivery errors or provide timely refunds and excessive delivery delays and order cancellations frequently result in cold or missing meals.
Rating: 4.5
Reviews: 802
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(252.6K)Current version
4.6/ 5
+0.1 vs overall
★★★★★★
(8.6K)Main signal post-update: reliable delivery service and frequent promotional offers provide value for budget-conscious users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable delivery service and frequent promotional offers provide value for budget-conscious users
- “Users appreciate the consistent availability of discounts and reliable delivery experiences”
- “Some customers highlight the platform as a cost-effective choice for food ordering”
Complaint
Common complaints
- Automated customer support systems fail to resolve delivery errors or provide timely refunds
- “Users report that chatbots and automated support agents repeatedly deny refund requests for missing or cold food”
- “Customers express frustration with the inability to escalate issues to human representatives when orders are delayed or cancelled”
- Excessive delivery delays and order cancellations frequently result in cold or missing meals
- “Multiple reports of orders waiting over two hours before being cancelled by the system”
- “Customers frequently receive cold food due to long wait times and inefficient courier assignment”
Request
Most requested
- Manual order cancellation options are needed when delivery times exceed reasonable thresholds
- “Users request the ability to cancel orders directly in the app after long delays”
- “Customers want more control over their orders when the platform fails to find a courier”