High confidence · Latest 100 of 161K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate quality of tutors and language learning effectiveness, but report billing and subscription issues and technical bugs and ux.
Rating: 4.6
Reviews: 161K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(161.1K)Current version
4.5/ 5
-0.1 vs overall
★★★★★★
(9.3K)Main signal post-update: billing and Subscription Issues.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Quality of Tutors
- “The tutors are friendly, patient, and very helpful.”
- “Great app with great teachers.”
- Language Learning Effectiveness
- “Destravei minha vergonha de falar inglês com as pessoas e comecei a falar mais naturalmente.”
Complaint
Common complaints
- Billing and Subscription Issues
- “I canceled it, but it pulled out the money again, it's a complete fraudster.”
- “Not allowing me to unsubscribe. No option to delete account.”
- Technical Bugs and UX
- “Everytime I try to join a call my screen is black and my camera keeps loading.”
- “The app crashes, takes time to update the screen.”