| Core Identity |
| Developer | SỞ THÔNG TIN VÀ TRUYỀN THÔNG THÀNH PHỐ CẦN THƠ | City of Austin | City of Dallas TX | Stadtwerke Delmenhorst | Ajuntament de Girona | City of Los Angeles | Di Nerd Apps LLC | MD OLIUZZAMAN |
| Category | Utilities | Utilities | Utilities | Reference | News & Magazines | Utilities | Utilities | Utilities |
| Platform | iOS | iOS, Android | iOS, Android | iOS, Android | Android, iOS | iOS, Android | iOS | iOS |
| Store Metrics |
| Rating | 2.0 / 5 | 2.5 / 5 | 2.1 / 5 | 0.0 / 5 | 0.0 / 5 | 1.4 / 5 | 0.0 / 5 | 0.0 / 5 |
| Ratings Count | 4 | 49 | 112 | 0 | 0 | 435 | 0 | 0 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Sep 24, 2021 | Jul 28, 2014 | Sep 5, 2013 | Jul 1, 2018 | Jan 8, 2018 | Mar 28, 2025 | Mar 5, 2026 | Feb 24, 2026 |
| Last Updated | May 15, 2026 | May 6, 2026 | Apr 27, 2026 | Apr 30, 2026 | Mar 27, 2026 | Nov 21, 2025 | Mar 5, 2026 | Feb 24, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | mixed | terrible | - | - | terrible | - | - |
| Score | 20/100 | 50/100 | 20/100 | - | - | 15/100 | - | - |
| Praises | - | - | - Reliable access to city services via phone support remains a positive touchpoint for residents
| - | - | - Direct service request submission provides a faster alternative to long phone wait times
| - | - |
| Complaints | - UI regressions in the latest update
| - | - Frequent application crashes and blank screens prevent users from submitting service requests post-update
- Inaccurate map functionality and address validation errors block the reporting of city issues
- Failure to upload images despite correct app permissions causes frustration for users reporting damage
| - | - | - Broken authentication and login workflows prevent users from accessing core service request features
- Technical instability and frequent crashes during photo uploads or address verification steps
- Degraded user experience following the latest update compared to the previous functional version
| - | - |
| Requests | - | - | - Improved reliability and stability for the core ticket submission workflow on mobile devices
| - | - | - Reversion to the previous application version that offered reliable and simple service reporting
| - | - |
| Strategic Intel |
| Strengths | - Camera surveillance access provides a unique public safety utility
| - 11-language support functions as a B2B distribution barrier into diverse Austin demographics
| - Official municipal status provides a captive user base for city service reporting
| - | - | - Direct integration with city maintenance workflows replaces high-friction telephone queues.
| - One-tap submission flow reduces reporting friction
- Interactive map provides immediate neighborhood context
| - Local AI processing eliminates privacy concerns for sensitive media
- 14-tool converter suite provides high utility beyond simple deletion
|
| Weaknesses | - 2-star rating on iOS indicates critical UI regressions
- Lack of transparent request tracking prevents user trust
| - 2.51-star iOS rating indicates significant friction in the core reporting flow
| - 2.46 average rating across platforms
- Critical crash loops during ticket submission
- Map interface failures block core reporting
| - | - | - 1.43 iOS rating reflects critical failure in core authentication and photo-upload workflows.
- Degraded navigation speed post-update forces users back to legacy support channels.
| - No historical resolution data limits user trust
- Lacks multi-language support for diverse demographics
| - No contact-management features compared to Clever Cleanup
- Zero social proof or rating history at launch
|
| Pricing | free | free | free | free | free | free | free | freemium |
| Momentum | Maintenance | Maintenance | Maintenance | Intense | Active | Maintenance | Maintenance | Maintenance |
| Update Cadence | 1 versions | 2 versions, ~1d avg | 2 versions, ~3d avg | 5 versions | 5 versions | 2 versions, ~9d avg | 1 versions | 1 versions |
