Carpeta de Salud is a medical record and appointment management app for Osakidetza patients in the Basque Country.
Product velocity
Maintenance
Daily rank 🇺🇸
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Medical
Sentiment
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Nemesis
Fragmented field
The App DNA
What makes this app unique?
Patients hire the app to access health documentation and manage appointments without calling the health system, but technical failures currently block this job-to-be-done.
For Patients of the Osakidetza public health system in the Basque Country.
What does it look like?
Key features
Secure access to personal medical reports and documentation.
View and schedule medical appointments to reduce call center volume.
Access to the Osasun Eskola portal for preventative health literacy.
How much does it cost?
Public service utility with no monetization or paid tiers.
Velocity
Maintenance developmentopaqueperformanceShow more...
The development cadence is highly fragmented, with the Android platform receiving updates while the iOS version has been stagnant for over five years. Given the lack of release notes for the latest version, the publisher appears to be shipping minor stability or maintenance patches rather than new features. The overall trend indicates a focus on platform-specific maintenance rather than active feature development or cross-platform parity.
Who built it?
Osakidetza
11 apps tracked · Medical
Donantes de Sangre de Euskadi
Urgencias Pediatría GIDEP WEST
Portal Móvil Osakidetza
Ayuda a la Parada Cardiaca
EMA eHealth
Urgencias Pediatria GIDEP-WEST
Mi Tratamiento
Portal Móvil Osakidetza
Carpeta de Salud
Listas de ContrataciónUser Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment. Users appreciate professionalism and serious tone of the application are noted by long-term users.
How are ratings & reviews evolving?
What users say, by theme
- Professionalism and serious tone of the application are noted by long-term users
- Persistent connection failures with the national identity authentication system prevent users from accessing services
5 of 5 recent reviews analyzed · limited sample
Read the full review analysisUnlock 2 more frustration themes, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Carpeta de Salud - Osakidetza
How's the Medical market?
The app recently entered the Medical category in Spain at #8 Free. The lack of updates since 2021 on iOS suggests a maintenance-only posture that risks user trust as OS requirements evolve.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for Carpeta de Salud - Osakidetza
Where is it heading?
The outlook for the app is declining due to critical technical debt that prevents basic functionality. Without a dedicated effort to stabilize the authentication and report-viewing modules, the app will continue to fail its primary job-to-be-done for patients.
- Persistent authentication failures block core service access, which prevents patients from using the app for its intended medical purpose.
- Frequent application crashes and report-viewing failures in the latest release erode user trust in the public health digital infrastructure.
The SWOT
- Professional tone aligns with public health expectations
- Integration of preventative health literacy resources
Next best moves
Audit authentication gateway because connection failures are the top user complaint -> restore core service access
+ 1 more prioritized moveThe counter-intuitive read
The app's #8 chart position is a liability, not a success…
Read the full takeSince the last report: The app's outlook has declined due to unresolved technical debt, with the analysis now framing the app's visibility as a liability that risks user trust.
Bottom line
The app provides essential access to public health records, but persistent authentication and stability failures prevent it from serving its core purpose. The PM must prioritize technical stability over all other work to restore patient trust.
Unlock 3 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] Play Store listing, source
Report last updated