High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate long-term users appreciate the professional utility of the desktop version for system maintenance tasks, but report core cleaning functionality fails to clear hidden cache files on modern android operating systems and aggressive paywall tactics and subscription pressure frustrate users who previously accessed features for free.

Rating: 4.5

Reviews: 99

Confidence: high

How did the latest release land?

Overall
4.5/ 5
(3M)
Current version
4.6/ 5
+0.1 vs overall
(2.8K)
Main signal post-update: long-term users appreciate the professional utility of the desktop version for system maintenance tasks.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Long-term users appreciate the professional utility of the desktop version for system maintenance tasks
    • Users mention years of positive experience with the desktop software
    • Some users still view the brand as a professional tool for system cleaning
Complaint

Common complaints

  • Core cleaning functionality fails to clear hidden cache files on modern Android operating systems
    • Users report the app hangs or fails to remove cache on recent Android builds
    • Multiple reports of the app failing to perform its primary cleaning function
  • Aggressive paywall tactics and subscription pressure frustrate users who previously accessed features for free
    • Users express dissatisfaction with features moving behind a subscription paywall
    • Frequent complaints regarding constant prompts to upgrade to premium versions
Request

Most requested

  • Transparent refund mechanisms and easier subscription cancellation paths for users experiencing technical failures
    • Users explicitly ask for clear instructions on how to obtain a refund
    • Requests for simpler cancellation processes to avoid unwanted recurring charges

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by CCleaner – Phone Cleaner, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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