High confidence · Latest 100 of 143 total reviews analyzed · Based on 143 reviews. Signal may be noisy.

Mixed

Recent user voice shows a mixed sentiment. Users appreciate free tier access provides reliable privacy and security for casual browsing needs and high-speed connection performance exceeds expectations for a free vpn service, but report connection instability and freezing issues frequently disrupt browsing sessions post-update and customer support responsiveness and refund policy enforcement fail to meet subscriber expectations.

Rating: 4.6

Reviews: 143

Confidence: high

How did the latest release land?

Overall
4.7/ 5
(958K)
Current version
4.6/ 5
-0.1 vs overall
(44.6K)
Main signal post-update: connection instability and freezing issues frequently disrupt browsing sessions post-update.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Free tier access provides reliable privacy and security for casual browsing needs
    • Users appreciate the availability of a free service that maintains privacy standards
  • High-speed connection performance exceeds expectations for a free VPN service
    • Multiple users note that connection speeds are faster than anticipated for free tiers
Complaint

Common complaints

  • Connection instability and freezing issues frequently disrupt browsing sessions post-update
    • Users report the app hangs or fails to maintain active connections after recent updates
  • Customer support responsiveness and refund policy enforcement fail to meet subscriber expectations
    • Users express frustration with the lack of assistance regarding technical failures
Request

Most requested

  • Manual server selection for free tier users to improve connection reliability
    • Users request the ability to choose specific free server locations rather than random assignment

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Proton VPN: Fast & Secure, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0