High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate helpful staff, but report app stability and crashes and login and authentication issues.
Rating: 4.7
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(153.4K)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(100.8K)Main signal post-update: helpful Staff.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Helpful Staff
- “Candy was kind and helpful after a long day traveling”
- “Magic Mike at the desk helped me navigate staying in the small room”
Complaint
Common complaints
- App Stability and Crashes
- “all it does is crash.”
- “lately the app crashes every time its opened.”
- Login and Authentication Issues
- “The app logs me out constantly and then requires a password reset to sign in.”
- “wont let me sign in, runs me in a circle to change password.”
- Booking and Payment Failures
- “It has twice said my stay was booked, but was not apparently.”
- “They charged my card for the money but not the points for the account.”