High confidence · Latest 100 of 133 total reviews analyzed · Based on 133 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate the recent interface refresh provides a cleaner aesthetic that some users find visually appealing, but report post-update login failures and removal of password autofill functionality disrupt daily banking habits.

Rating: 4.8

Reviews: 133

Confidence: high

How did the latest release land?

Overall
4.8/ 5
(894.3K)
Current version
4.8/ 5
+0.0 vs overall
(736.8K)
Main signal post-update: the recent interface refresh provides a cleaner aesthetic that some users find visually appealing.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • The recent interface refresh provides a cleaner aesthetic that some users find visually appealing
    • Users appreciate the new dark contrast and cleaner layout
Complaint

Common complaints

  • Post-update login failures and removal of password autofill functionality disrupt daily banking habits
    • Users report inability to log in due to password manager incompatibility
Request

Most requested

  • Restoration of biometric login options including face recognition for faster and more secure access
    • Users request the return of face-based authentication instead of manual entry

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Citizens Bank Mobile Banking, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0