Citizens Bank Mobile Banking Reviews

High confidence · Latest 100 of 133 total reviews analyzed · Based on 133 reviews. Signal may be noisy.

Upset

Review voice lately leans upset. Users appreciate the recent interface refresh provides a cleaner aesthetic that some users find visually appealing, but report post-update login failures and removal of password autofill functionality disrupt daily banking habits.

Rating: 4.8

Reviews: 133

Confidence: high

How did the latest release land?

Overall

4.8/ 5

★★★★★

(894.3K)

Current version

4.8/ 5

+0.0 vs overall

★★★★★

(736.8K)

Main signal post-update: the recent interface refresh provides a cleaner aesthetic that some users find visually appealing.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Review sentiment over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Review themes

Praise

What users love

The recent interface refresh provides a cleaner aesthetic that some users find visually appealing

Complaint

Common complaints

Post-update login failures and removal of password autofill functionality disrupt daily banking habits

Request

Most requested

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Full sentiment breakdown