High confidence · Latest 100 of 153 total reviews analyzed · Based on 153 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of registration and airport efficiency, but report customer support failures and passport scanning issues.
Rating: 4.7
Reviews: 153
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(548.7K)Current version
4.7/ 5
+0.1 vs overall
★★★★★★
(493K)Main signal post-update: ease of Registration.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Registration
- “Got everything done in under three minutes”
- “Very easy to register”
- Airport Efficiency
- “Avoids lines at airports”
- “Made it from curbside to gate E in 40 minutes”
Complaint
Common complaints
- Customer Support Failures
- “Customer Support is trash”
- “Waited on hold for 2.5 hours with no answer”
- Passport Scanning Issues
- “Extremely difficult to avoid glare”
- “Couldn’t find chip in passport”