High confidence · Latest 100 of 630.5K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate emergency response and long-term reliability, but report app stability and performance and camera and motion detection failures.
Rating: 4.8
Reviews: 630.5K
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(630.5K)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(493.8K)Main signal post-update: emergency Response.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Emergency Response
- “ADT has the best response as far as emergencies.”
- “Response time when PD is called is great”
- Long-term Reliability
- “Been with ADT fur 25 years, great when it comes to responding if a alarm goes off.”
Complaint
Common complaints
- App Stability and Performance
- “The app freezes, glitches, lags 8/10 times.”
- “It takes forever to load, and and show history.”
- Camera and Motion Detection Failures
- “Mine no longer is detecting motion.”
- “The doorbell rarely records when needed.”