High confidence · Latest 100 of 2.4M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate competitive pricing, but report customer support & refund issues and booking reliability.
Rating: 4.8
Reviews: 2.4M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(2.4M)Current version
4.8/ 5
+0.2 vs overall
★★★★★
(175.3K)Main signal post-update: competitive Pricing.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Competitive Pricing
- “great discounts and good prices on hotels”
- “agoda is the best and probably the cheapest”
Complaint
Common complaints
- Customer Support & Refund Issues
- “most if the time you will end up with chat bots that is not very helpful”
- “Booking cancellation is very bad They don't return money”
- Booking Reliability
- “Front desk had no info about booking”
- “they cancel my booking without my consent”