| Core Identity |
| Developer | Alaska Airlines, Inc. | United Airlines | JetBlue Airways | American Airlines | Southwest Airlines Co. | Delta Air Lines, Inc. | Trip.com Travel Singapore Pte. Ltd. | priceline.com | Tripadvisor | KAYAK |
| Category | Travel | Travel | Travel | Travel | Travel | Travel | Travel | Travel | Travel | Travel |
| Platform | iOS, Android | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.6 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 |
| Ratings Count | 1,499,916 | 7,980,075 | 1,452,823 | 976,862 | 7,025,169 | 7,005,224 | 37,040 | 1,115,084 | 466,164 | 485,771 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Feb 20, 2010 | Jul 20, 2011 | Feb 3, 2012 | Jul 26, 2010 | Dec 18, 2009 | Sep 1, 2010 | Aug 5, 2013 | Oct 27, 2009 | Feb 5, 2019 | Feb 28, 2009 |
| Last Updated | May 5, 2026 | May 13, 2026 | Mar 23, 2026 | May 4, 2026 | May 6, 2026 | May 19, 2026 | Apr 24, 2026 | Apr 30, 2026 | Apr 29, 2026 | May 12, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | mixed | terrible | mixed | negative | terrible | negative | mixed | excellent | mixed |
| Score | 35/100 | 35/100 | 15/100 | 55/100 | 25/100 | 25/100 | 25/100 | 45/100 | 85/100 | 45/100 |
| Praises | - Reliable flight operations and on-time performance keep frequent travelers satisfied with the core service
| - Simplified check-in process provides a fast and efficient experience for frequent travelers
| | - Streamlined booking and check-in workflows allow travelers to manage flight itineraries with minimal effort
| - Friendly and professional staff interactions during travel remain a consistent highlight for loyal passengers
| - Core flight management and booking features provide a reliable travel experience for frequent flyers
| - Affordable pricing and lack of hidden fees for flight bookings attract budget-conscious travelers
| - Competitive pricing on hotel and flight bundles drives significant savings for family travelers
| - Travel planning utility remains high due to reliable and accurate local information sources
| - Cross-airline search functionality helps users identify the most cost-effective travel itineraries
|
| Complaints | - Forced browser-based authentication loops prevent seamless access to boarding passes and account information
| - Frequent application crashes and freezing during core tasks like check-in and booking
| - Authentication and Login Loops
- Core Booking Failures
- Stability and Crashes
| - Forced app updates requiring the latest operating system prevent users with older devices from accessing
| - Assigned seating policy creates frustration and perceived unfairness for families and loyal cardholders
| - Persistent login failures and authentication loops prevent users from accessing their accounts post-update
| - Incompetent customer service and automated support loops prevent resolution of urgent travel emergencies
| - Dynamic pricing fluctuations during the checkout process create a perception of bait and switch tactics
| - Recent interface changes make comparing hotel prices more time consuming and less intuitive
| - Inaccurate pricing and bait-and-switch tactics occur when navigating to third-party booking sites
|
| Requests | - Biometric authentication support to eliminate the need for repeated manual web-based logins
| - Clearer visibility of loyalty benefits and credit card perks during the booking flow
| - | - Improved calendar integration to automatically sync flight schedules with personal mobile calendars
| - Improved seat selection logic to keep families and travel companions together without extra fees
| - In-app feedback and bug reporting tools to improve communication between members and the airline
| - Addition of localized payment methods to support regional customer needs in Southeast Asian markets
| - Transparent total pricing including all taxes and fees before the final checkout stage
| - Improved interface efficiency for hotel price comparisons to match previous navigation speeds
| - Direct booking support to avoid the reliability issues associated with third-party travel brokers
|
| Strategic Intel |
| Strengths | - Dual-brand personalization retains legacy HawaiianMiles loyalty
- Atmos Rewards integration drives repeat booking loops
- Discounted baggage fees incentivize direct app conversion
| - MileagePlus loyalty integration creates high switching costs
- Starlink Wi-Fi provides a unique inflight connectivity moat
- Global network integration offers comprehensive travel management
| - Live Activities for real-time lock-screen updates
- Paisly integration for one-stop travel planning
- Seamless Mint premium experience management
| - Contextual home screen surfaces travel tools based on journey stage
- BLE-based terminal mapping reduces airport navigation friction
| - Rapid Rewards loyalty loop drives repeat purchase frequency
- Getaways bundled booking engine expands average transaction value
| - SkyMiles loyalty integration creates high switching costs
- Today screen dashboard drives high session frequency
- Award-winning brand status sustains organic install velocity
| - Trip Coins loyalty program creates switching costs via accumulated credit
- Split Ticketing algorithm lowers price barriers for rail travel
| - Express Deals liquidation mechanism drives high-margin inventory turnover
- VIP loyalty program creates repeat booking frequency
- Penny AI assistant reduces conversion friction for complex itineraries
| - Billion-review repository functions as a high-intent traffic magnet
- Trip Cash rewards program creates a direct retention loop
- AI trip builder increases session frequency
| - Cross-platform itinerary consolidation creates a high-utility hub
- Camera-based bag measurement provides unique pre-trip utility
|
| Weaknesses | - Forced web-based authentication loops
- Post-merger reservation sync failures
- High reliance on phone support
| - Frequent app crashes during check-in
- Intrusive payment prompts during post-purchase flows
- 0.7★ Android-iOS rating gap
| - Persistent authentication and login loops
- Broken seat selection and bag payment workflows
- Frequent app crashes (specifically in Inbox/Checkout)
| - Forced OS updates lock out users on older hardware
- Persistent login loops prevent access to flight details
| - Frequent crashes during boarding pass retrieval
- Monetization of formerly free features driving negative sentiment
- 0.4★ rating gap between iOS and Android
| - Persistent login authentication loops post-update
- Android UI layout regressions causing navigation errors
- Forced app installation requirement for boarding passes
| - High-frequency complaints regarding automated support loops
- Quoted prices frequently rise during the payment entry process
| - Dynamic pricing checkout fluctuations create bait-and-switch perception
- Inconsistent customer support creates high friction during disruptions
- Technical profile management bugs prevent user data updates
| - Hotel price comparison flow requires excessive clicks
- Regional activation bugs prevent account registration
- Mobile review submission failures
| - 0.7★ rating gap between iOS and Android
- Persistent bait-and-switch pricing complaints
|
| Pricing | free | free | free | free | free | free | free | freemium | free | free |
| Momentum | Active | Active | Maintenance | Active | Active | Active | Intense | Active | Active | Active |
| Update Cadence | 5 versions, ~6d avg | 5 versions, 1 majors/6mo, ~11d avg | 5 versions, ~7d avg | 5 versions, 2 majors/6mo, ~5d avg | 5 versions, 2 majors/6mo, ~14d avg | 5 versions, ~12d avg | 5 versions, 5 majors/6mo, ~4d avg | 5 versions, 5 majors/6mo, ~10d avg | 5 versions, ~4d avg | 5 versions, ~8d avg |
