High confidence · Latest 100 of 105 total reviews analyzed · Based on 105 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core menu items like the chicken sandwich maintain high satisfaction for loyal brand customers, but report post-update interface regressions prevent users from customizing orders or removing specific ingredients and account registration and login failures block access to rewards and order history.
Rating: 4.8
Reviews: 105
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(723.5K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(680.8K)Main signal post-update: core menu items like the chicken sandwich maintain high satisfaction for loyal brand customers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core menu items like the chicken sandwich maintain high satisfaction for loyal brand customers
- “Users express appreciation for the quality of specific food items”
- “Positive sentiment remains anchored to the food product itself”
Complaint
Common complaints
- Post-update interface regressions prevent users from customizing orders or removing specific ingredients
- “Users report inability to remove items like onions or pickles from orders”
- “Customization options for burger temperature and side substitutions are missing”
- Account registration and login failures block access to rewards and order history
- “Users cannot scroll to complete registration forms on various screen sizes”
- “Password reset and login functions fail to trigger or process correctly”
Request
Most requested
- Granular food customization options are required to match in-restaurant ordering capabilities
- “Users request the ability to modify ingredients and cooking preferences”
- “Requests for specific side dish substitutions and dressing choices are frequent”