High confidence · Latest 100 of 2.1M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate simplicity and ease of use, but report update and installation failures and account lockouts and migration issues.
Rating: 4.9
Reviews: 2.1M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(2.1M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2.1M)Main signal post-update: simplicity and Ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simplicity and Ease of Use
- “Duo Mobile is quick and easy.”
- “Simple, clean, works on my watch.”
Complaint
Common complaints
- Update and Installation Failures
- “For some reason, when I try to update this app - every time I am given the massage that it should be updated”
- “trying to update but no word update!”
- Account Lockouts and Migration Issues
- “fails to restore accounts to a replacement device without re-registering them”
- “hard to transfer to new device”