MARLVEL

Elation Passport for Patients vs its rivals

Side-by-side comparison against Elation Passport for Patients's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Elation Passport for Patients
This App
athenaPatient
Nemesis
NYU Langone Health
Contender
One Medical
Contender
Spruce: Medical Communication
Contender
GoodRx: Prescription Savings
Peer
Sydney Health
Peer
VA: Health and Benefits
Peer
FollowMyHealth®
Peer
Eka: Health AI, ABHA, Records
New Kid
Core Identity
DeveloperElation Health, Inc.athenahealthNYU Langone Medical CenterOne Medical Group, Inc.Spruce HealthGoodRxElevance Health, IncUS Department of Veterans Affairs (VA)Allscripts Healthcare Solutions IncOrbi Health private limited
CategoryMedicalMedicalMedicalMedicalMedicalMedicalMedicalMedicalMedicalMedical
PlatformiOSiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOSAndroid, iOSiOS, AndroidAndroid, iOSiOS, Android
Store Metrics
Rating2.3 / 54.9 / 54.7 / 54.9 / 54.9 / 54.8 / 54.8 / 54.8 / 54.8 / 54.6 / 5
Ratings Count378133,87830,22552,71287,966693,926526,190309,476110,519192
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateAug 14, 2017Nov 16, 2022Apr 26, 2017Sep 27, 2010Feb 26, 2016Dec 7, 2011Aug 30, 2019Jul 13, 2021Mar 7, 2012Aug 6, 2022
Last UpdatedFeb 29, 2024Apr 17, 2026Mar 26, 2026Apr 13, 2026Apr 8, 2026May 4, 2026May 18, 2026Apr 8, 2026Apr 23, 2026Apr 21, 2026
Sentiment & Reviews
Sentimentterrible----excellentnegative---
Score15/100----92/10025/100---
Praises
  • Direct communication with healthcare providers provides a simple way to manage routine medical advice
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  • Significant out-of-pocket prescription cost reductions provide essential financial relief for uninsured or underinsured users
  • Digital insurance card access provides convenience for users who frequently forget their physical documentation
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Complaints
  • Inability to manage multiple providers or family members forces users back to the web portal
  • Aggressive session timeouts and lack of biometric authentication create significant friction during daily usage
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  • Authentication errors following the latest update prevent users from accessing their accounts within the mobile application
  • Persistent login failures and authentication errors prevent users from accessing their account information entirely
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Requests
  • Biometric authentication support would reduce the burden of frequent manual logins for secure access
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  • Integration with third party fitness trackers to automate wellness activity logging and point collection
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Strategic Intel
Strengths
  • Clinical-first design ensures data accuracy for primary care providers
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  • 70,000+ pharmacy network creates a distribution barrier
  • Gold membership rewards create recurring revenue layer
  • Digital ID card utility reduces administrative friction at point-of-care
  • HealthKit integration increases session frequency via personal health data aggregation
  • Official government-backed status establishes high user trust
  • Biometric sign-in reduces friction for secure account access
  • Centralized benefits tracking creates a high-utility daily habit
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Weaknesses
  • 2.27★ rating reflects severe usability gaps
  • Lack of biometric authentication forces repetitive manual logins
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  • Authentication regressions post-update erode daily habit
  • Inconsistent coupon acceptance for controlled substances
  • Persistent authentication errors block core account access
  • Automated chat assistant forces users to phone support
  • Static feature set lacks rapid iteration
  • No cloud-save functionality for user documents
  • 0.08★ Android-iOS rating gap suggests inconsistent performance
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Pricingfreefreefreesubscriptionfreemiumfreemiumfreefreefreefree
Momentum-ActiveIntenseIntenseIntenseActiveMaintenanceIntenseActiveIntense
Update Cadence-5 versions5 versions5 versions5 versions5 versions, ~8d avg5 versions, ~15d avg5 versions5 versions5 versions

Compare Elation Passport for Patients head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Elation Passport for Patients, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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