High confidence · Latest 100 of 4.9K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate quality of local journalism and digital e-edition experience, but report technical glitches and navigation and intrusive advertising.
Rating: 4.5
Reviews: 4.9K
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(5.4K)Current version
4.5/ 5
+0.0 vs overall
★★★★★★
(4.9K)Main signal post-update: quality of Local Journalism.
Review themes
Praise
What users love
- Quality of Local Journalism
- “excellent local paper”
- “good investigative reporting”
- Digital E-Edition Experience
- “Seeing the paper on my tablet exactly like the hard copy is excellent”
Complaint
Common complaints
- Technical Glitches and Navigation
- “Sometimes it jumps sections then restarts”
- “When i zoom in on an article it creates a new pagewiththat single article”
- Intrusive Advertising
- “Ads attached to news or commentary do not display appropriately, they delete part of writings”
- Subscription and Login Issues
- “Constantly have to try logging in every time I want to read something”
- “I’ve subscribed but I’m not able to access”