eFax® Plus-Pro-Protect is a cloud-based mobile faxing service for iPhone and iPad users in regulated industries.
Product velocity
Intense
Daily rank 🇺🇸
#71
▲5Business · grossing
Sentiment
4.7
29k reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
The app removes the need for physical fax hardware, allowing professionals to transmit documents from mobile devices while on the move.
For Business professionals, legal, and healthcare workers who require secure, mobile-accessible document transmission in regulated industries.
Key features
Send and receive faxes directly from iPhone or iPad without a physical fax machine.
Converts received fax images into readable mobile text, reducing friction in document review.
Allows users to apply digital signatures to documents using finger-based input.
How much does it cost?
The $16.99 monthly subscription fee bundles a personal fax number and fixed page allowance to drive recurring revenue.
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
Consensus Cloud Solutions
4 apps tracked · Business
eFax® app: Send Fax from Phone
Sfax - HIPAA-Secure Faxing
eFax Corporate Fax AppUser Sentiment
What do users think recently?
Recent user voice shows an upset sentiment. Users appreciate the core faxing functionality provides reliable document transmission for users who successfully complete the setup.
How are ratings & reviews evolving?
What users say, by theme
- The core faxing functionality provides reliable document transmission for users who successfully complete the setup
- Users report deceptive billing practices where free trials trigger immediate charges and cancellation attempts fail repeatedly
49 of 49 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for eFax® Plus-Pro-Protect
How's the Business market?
eFax® Plus-Pro-Protect maintains a 4.67-star rating across 28,880 total ratings, yet sentiment remains negative due to high-frequency billing and technical complaints. The $16.99 price point is high for a service currently struggling with core document attachment reliability.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for eFax® Plus-Pro-Protect
Where is it heading?
The mobile faxing market is consolidating around services that prioritize reliability and transparent billing, leaving eFax® Plus-Pro-Protect exposed. Unless the developer resolves the core attachment failures and billing friction, the current negative sentiment trend will accelerate churn among the professional user base.
- Frequent session timeouts and document attachment failures during composition erode the daily habit, which compounds the rating drag already visible in recent reviews.
- Users report: Reports of deceptive billing practices and cancellation barriers drive negative sentiment, which threatens long-term subscriber lifetime value.
The SWOT
- OCR text conversion reduces document review friction
- Electronic signature input supports legal workflows
- Streamlining in-app cancellation flow to reduce billing complaints
Next best moves
Rebuild document attachment logic because attachment failures are a top-reported service blocker → increase successful transmission rate
+ 1 more prioritized moveThe counter-intuitive read
The high 4.67-star rating masks a severe trust deficit…
Read the full takeSince the last report: The service introduced OCR and electronic signature features to target regulated industries, but these additions are currently overshadowed by severe user reports regarding billing deception and core document attachment failures.
Bottom line
Stabilizing the document attachment process and simplifying the cancellation flow would address the primary drivers of negative sentiment, unlocking higher retention among business users who rely on the service for critical document transmission.
Unlock 3 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is eFax® Plus-Pro-Protect suitable for business use?
Does eFax® Plus-Pro-Protect have a free version?
Is it easy to cancel an eFax® Plus-Pro-Protect subscription?
Sources
- [1] App Store, source
Report last updated