KeyBank Mobile Banking user reviews, decoded
High confidence · Latest 120 of 537 total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate long-term customers appreciate the professional and helpful service provided by branch staff during in-person visits and mobile check deposit feature provides significant convenience for users who prefer avoiding physical bank visits, but report frequent app launch failures and loading screen hangs prevent users from accessing their accounts when needed.
Rating: 4.7
Reviews: 537
Confidence: high
The latest update failed to resolve the widespread loading screen hangs reported by users, and the new device compatibility requirements have introduced a fresh wave of negative feedback.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Long-term customers appreciate the professional and helpful service provided by branch staff during in-person visits
- Mobile check deposit feature provides significant convenience for users who prefer avoiding physical bank visits
Common complaints
- Frequent app launch failures and loading screen hangs prevent users from accessing their accounts when needed
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 537 reviews. Updated regularly.