High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate in-store payment integration via plus card qr code simplifies the checkout process for regular shoppers and helpful store staff and positive in-store interactions maintain brand loyalty despite digital app failures, but report persistent shopping list synchronization failures and item disappearance frustrate users during in-store shopping trips and frequent app crashes and authentication errors prevent users from accessing coupons and account information.
Rating: 4.6
Reviews: 148
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(1.6M)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(1.3M)Main signal post-update: in-store payment integration via Plus Card QR code simplifies the checkout process for regular shoppers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- In-store payment integration via Plus Card QR code simplifies the checkout process for regular shoppers
- “Users appreciate the ability to link payment cards directly to the loyalty QR code”
- “The checkout experience is cited as a highlight for speed”
- Helpful store staff and positive in-store interactions maintain brand loyalty despite digital app failures
- “Customers report positive experiences with store employees”
- “Staff helpfulness is noted as a reason for continued physical store visits”
Complaint
Common complaints
- Persistent shopping list synchronization failures and item disappearance frustrate users during in-store shopping trips
- “Items checked off the list reappear automatically during store visits”
- “Users report that items added to the list frequently vanish or show as unavailable”
- Frequent app crashes and authentication errors prevent users from accessing coupons and account information
- “Users report being unable to sign in or getting stuck in login loops”
- “The app frequently fails to load content or displays blank screens post-update”
- Redesigned navigation buries essential features like the loyalty card and shopping list under excessive taps
- “The new interface requires too many clicks to access basic shopping tools”
- “Users struggle to find the loyalty card and coupons following the recent design changes”
Request
Most requested
- Direct in-app communication channel for reporting store issues and providing feedback to customer service
- “Users request a way to contact support directly from the interface”
- “Customers express frustration at having to leave the app to resolve service issues”
- Simplified digital coupon application that automatically triggers discounts at checkout without manual clipping
- “Shoppers want discounts applied automatically when scanning their loyalty card”
- “Users find the manual coupon clipping process cumbersome and prone to failure”