High confidence · Latest 100 of 86.8K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of use and helpful customer support, but report subscription/billing issues and lack of loan fulfillment.
Rating: 4.4
Reviews: 86.8K
Confidence: high
How did the latest release land?
Overall
4.4/ 5
★★★★★★
(87.9K)Current version
4.4/ 5
+0.0 vs overall
★★★★★★
(70.3K)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use
- “It's a very easy platform to navigate; It's user friendly!”
- “The use of this app is extremely easy”
- Helpful Customer Support
- “Dina was very helpful”
- “The support person Michelle was very professional and helpful”
Complaint
Common complaints
- Subscription/Billing Issues
- “Canceled subscription and still charged me a full year.”
- “I selected this option and was charged immediately. I want a refund.”
- “Charging a monthly usage fee... this is how they cloak the true interest rate.”
- Lack of Loan Fulfillment
- “I’ve requested a loan multiple times and have yet to ever get a response.”
- “I have used this app for 1 year and I have never once gotten a loan”
- “all it does is reroute you to moneylion... offers within the app never come”
- Deceptive Advertising
- “Bait advertisement. not forthcoming, at all!”
- “says its a cash advance app, falsely advertised.”
- “It’s a scam don’t listen the reviews they put up that review from other accounts”