High confidence · Latest 100 of 2M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate in-store app features and helpful in-store staff, but report account & login friction and broken search functionality.
Rating: 4.8
Reviews: 2M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(2M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(1.7M)Main signal post-update: in-Store App Features.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- In-Store App Features
- “Love the in-store mode!”
- “In store feature is fantastic”
- “It adds your veteran status to every purchase when you scan your QR code.”
- Helpful In-Store Staff
- “everyone here helpful, friendly and outgoing”
- “Mike from the paint department helped me load it in the store”
Complaint
Common complaints
- Account & Login Friction
- “it keeps wanting me to sign in. it continuously sends me verification codes. Just goes in circles.”
- “stuck in an endless loop of 'verification.'”
- Broken Search Functionality
- “still can't paste into the search box. I continue to order from other places.”
- “You can no longer easily modify the search you just added.”