High confidence · Latest 100 of 3.2M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and mobile check-in & digital key, but report app stability & crashes and slow loading & buffering.
Rating: 4.9
Reviews: 3.2M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(3.2M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2.7M)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “Intuitive and easy to use”
- “Super simple and accessible interface”
- Mobile Check-in & Digital Key
- “Digital key features are especially impressive and save a lot of time”
- “Being able to go directly to my room is a bit of heaven”
Complaint
Common complaints
- App Stability & Crashes
- “App has been crashing a lot... constantly freezing”
- “The app won’t launch because it thinks my device is jailbroken”
- Slow Loading & Buffering
- “Search takes forever, I have to close the app and reopen it multiple times”
- “I’ll sit there for 5 minutes just waiting for my reservation to populate”