| Core Identity |
| Developer | Express Scripts | CVS Caremark | GoodRx | Optum Inc. | Teladoc | MediSafe Inc. | athenahealth |
| Category | Medical | Medical | Medical | Medical | Medical | Medical | Medical |
| Platform | iOS, Android | iOS, Android | iOS | iOS, Android | iOS, Android | iOS | iOS, Android |
| Store Metrics |
| Rating | 4.7 / 5 | 4.4 / 5 | 4.8 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 4.9 / 5 |
| Ratings Count | 411,533 | 47,049 | 693,926 | 145,768 | 708,904 | 99,626 | 133,878 |
| Price | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 5, 2011 | Jul 21, 2010 | Dec 7, 2011 | Jan 28, 2015 | Jun 11, 2013 | Nov 8, 2012 | Nov 16, 2022 |
| Last Updated | May 7, 2026 | Mar 26, 2026 | May 4, 2026 | Apr 3, 2026 | Apr 21, 2026 | Feb 10, 2026 | Apr 17, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | terrible | excellent | - | mixed | terrible | - |
| Score | 45/100 | 12/100 | 92/100 | - | 55/100 | 25/100 | - |
| Praises | - Home delivery service provides significant convenience for patients managing long-term medication refills
| - Passkey support provides a secure and convenient login method for iPhone users
| - Significant out-of-pocket prescription cost reductions provide essential financial relief for uninsured or underinsured users
| - | - Virtual medical consultations provide convenient access to care without requiring time off from work
| - Reliable medication reminders provide essential daily support for managing complex health schedules
| - |
| Complaints | - Inaccurate prescription lists and duplicate entries create confusion during the ordering process
| - Frequent forced logouts and authentication failures prevent consistent access to prescription management
- Inconsistent cross-platform data synchronization between the mobile app and the web portal
| - Authentication errors following the latest update prevent users from accessing their accounts within the mobile application
| - | - Technical friction during registration and login flows prevents users from accessing necessary medical services
| - Frequent application crashes and interface freezes prevent users from logging medication doses
- Aggressive transition to a paid subscription model locks users out of existing data
| - |
| Requests | - Manual entry fields for sensitive data like birthdates to improve navigation efficiency
| - Native iPad application support to improve usability and visual layout on tablets
| - | - | - Expanded compatibility with third-party fitness trackers and nutrition logging platforms for health management
| - | - |
| Strategic Intel |
| Strengths | - B2B distribution moat via employer-sponsored health plans
- 24/7 pharmacist access establishes clinical trust
- Home-delivery logistics infrastructure
| - Direct integration with health insurance benefits
- Retail-to-mail-order fulfillment bridge
- Biometric authentication for account security
| - 70,000+ pharmacy network creates a distribution barrier
- Gold membership rewards create recurring revenue layer
| - | - 50 million+ visits since 2002 sustain clinical authority
- B2B insurance-sponsored distribution creates a high barrier to entry
- Integrated connected-device data centralizes longitudinal health metrics
| - Clinical-grade drug interaction engine
- Deep integration with US health infrastructure
- Multi-user family sync
| - |
| Weaknesses | - Inaccurate prescription lists create high-frequency confusion
- Unreliable auto-refill triggers force manual intervention
- Cumbersome calendar-based navigation patterns
| - Frequent forced logouts [Android/iOS]
- Lack of native iPad interface
- Data parity issues between web and mobile
| - Authentication regressions post-update erode daily habit
- Inconsistent coupon acceptance for controlled substances
| - | - 0.39★ Android-iOS rating gap
- Persistent authentication failures post-merger
- Keyboard overlay bugs in support chat
| - High crash frequency post-update
- Mandatory paywall for historical data
- Inconsistent notification reliability
| - |
| Pricing | free | free | freemium | free | freemium | freemium | free |
| Momentum | Maintenance | Intense | Active | Intense | Active | Active | Active |
| Update Cadence | 5 versions, ~11d avg | 5 versions | 5 versions, ~8d avg | 5 versions | 5 versions, ~9d avg | 5 versions, ~11d avg | 5 versions |
