High confidence · 78 reviews analyzed · Based on 78 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and product variety, but report fraud and lack of protection and poor customer support.
Rating: 4.8
Reviews: 78
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.9M)Current version
4.8/ 5
0.0 vs overall
★★★★★
(1.9M)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “Selling items is straight forward & simple.”
- “Easy to navigate.”
- Product Variety
- “man mercari has everything i can think of”
- “great selection on whatever your heart desires”
Complaint
Common complaints
- Fraud and Lack of Protection
- “They let buyers return empty boxes... they always side with the buyer.”
- “Sellers beware!!... you will be left with no money and your item stolen!”
- Poor Customer Support
- “Customer service is TERRIBLE and gives no explanation.”
- “Support is no help - you submit a ticket, it takes days to hear back.”