High confidence · Latest 100 of 231 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate wireless file transfer functionality provides a quick and efficient way to move documents between devices, but report persistent connectivity failures require frequent manual restarts to maintain a link between mobile and computer and forced installation and inability to remove the application creates significant frustration for non-users.
Rating: 3.8
Reviews: 231
Confidence: high
How did the latest release land?
Overall
3.8/ 5
★★★★★
(1.2M)Current version
4.0/ 5
+0.2 vs overall
★★★★★
(13K)Main signal post-update: wireless file transfer functionality provides a quick and efficient way to move documents between devices.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Wireless file transfer functionality provides a quick and efficient way to move documents between devices
- “Users report that sending photos and files between mobile and computer is fast and simple”
- “The wireless transfer mechanism is frequently cited as the most beneficial feature”
Complaint
Common complaints
- Persistent connectivity failures require frequent manual restarts to maintain a link between mobile and computer
- “Users report that the connection drops frequently and requires constant troubleshooting”
- “Many note that the app fails to recognize the device or requires repeated QR code scanning”
- Forced installation and inability to remove the application creates significant frustration for non-users
- “Users express resentment toward the app being preinstalled and impossible to uninstall”
- “Complaints focus on the app running in the background despite attempts to disable it”
Request
Most requested
- Offline text messaging capability via Bluetooth would remove reliance on active internet connections
- “Users request the ability to send texts without needing an internet connection”