High confidence · Latest 100 of 248.1K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and installation and cost effectiveness, but report connectivity and network issues and technical configuration (apn).
Rating: 4.5
Reviews: 248.1K
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(249.6K)Current version
4.6/ 5
+0.1 vs overall
★★★★★★
(93.2K)Main signal post-update: ease of Use and Installation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use and Installation
- “The high point of easy for non technical people. Scan, Click Start and it does everything.”
- “Easy to install, no hidden fees and cheaper than a carrier mobile plan.”
- “I find the app simple and intuitive and the features aren't as complicated.”
- Cost Effectiveness
- “Save yourself the roaming charges and get this app.”
- “Great value and so easy to use in both Tanzania and Europe.”
- “I've saved so much already from not roaming with my network provider.”
Complaint
Common complaints
- Connectivity and Network Issues
- “Couldn't get connected at all in Korea or Japan, even after every troubleshoot method.”
- “The connection was consistently slow and unstable, making it nearly impossible to get any meaningful work done.”
- “It shows T-Mobile Airalo but no connection.”
- Technical Configuration (APN)
- “Only issue is the APN type which was automatically set, but I have to amend it to blank.”
- “Airalo used to tell you the APN settings you needed, and now it does not.”
- “Should not have to change advanced settings, such as APN.”
- Customer Support Quality
- “I tried to contact customer service but all I got was AI. In that respect, customer service was terrible.”
- “Spent 2 hours on chat for the agent to say I need a code from the original email to verify the change.”
- “Message whatsapp and ai reply wasn't helpful at all.”