High confidence · Latest 100 of 3M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate remote accessibility and legacy app preference, but report connectivity & sync issues and unwanted automation overrides.
Rating: 4.6
Reviews: 3M
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(3M)Current version
4.6/ 5
+0.1 vs overall
★★★★★★
(2.5M)Main signal post-update: remote Accessibility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Remote Accessibility
- “I love that I can turn on the a/c or heat from anywhere in the house as long as I have my phone!”
- Legacy App Preference
- “This app is so much easier to use than Google home”
- “The original and best... still prefer this to Google Home, any day.”
Complaint
Common complaints
- Connectivity & Sync Issues
- “Nest thermostat keeps going off line”
- “can't view a live camera feed, all I get is a spinning circle of death”
- Unwanted Automation Overrides
- “the nest continually changes my programed temperatures... cooking me at night”
- “keep going in ECO mode when I am at home”
- Login & Privacy Friction
- “I have to log in to the app... wait for a code sent to my email... 4-8 times per week”