High confidence · Latest 60 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate basic account management features like payment updates function correctly for some users, but report persistent internet outages and connection instability disrupt daily work and home usage and opaque billing practices and unexpected price increases frustrate long-term loyal customers.
Rating: 4.3
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(85.9K)Current version
4.3/ 5
+0.0 vs overall
★★★★★★
(73.2K)Main signal post-update: basic account management features like payment updates function correctly for some users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Basic account management features like payment updates function correctly for some users
- “Users report success when updating payment methods within the app”
- “Occasional positive feedback regarding general internet connectivity”
Complaint
Common complaints
- Persistent internet outages and connection instability disrupt daily work and home usage
- “Frequent reports of service dropping for extended periods across multiple days”
- “Users describe needing to manually reset hardware multiple times daily to restore connectivity”
- Opaque billing practices and unexpected price increases frustrate long-term loyal customers
- “Customers report monthly charges exceeding initial agreements without clear explanation”
- “Long-standing subscribers express dissatisfaction with the lack of promotional pricing for existing accounts”
- Ineffective customer support channels fail to resolve technical issues or billing disputes
- “Users report long wait times and conflicting information from support representatives”
- “Automated troubleshooting tools within the app are described as non-functional or repetitive”
Request
Most requested
- Transparent pricing and loyalty discounts for long-standing customers on fixed incomes
- “Requests for promotional rates to be applied to existing accounts rather than just new sign-ups”
- “Users ask for more predictable billing structures to avoid unexpected monthly increases”
- Enhanced network security controls to prevent unauthorized access by neighbors
- “Users request specific features to block unauthorized devices from their home network”