MyQuest is a medical portal for Quest Diagnostics patients to view lab results and manage appointments on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
#21
Medical · free
Sentiment
4.7
492k reviews
Nemesis
MyChart
The App DNA
What makes this app unique?
Users hire the app to bypass physical wait times and gain immediate visibility into diagnostic data, serving the need for health ownership.
For Patients of Quest Diagnostics requiring digital access to lab results and direct-to-consumer testing.
What does it look like?
Key features
Generative tool for result interpretation.
Direct-to-consumer test marketplace.
Family health management tool.
How much does it cost?
The free portal drives traffic to a transactional marketplace for diagnostic tests.
Velocity
Maintenance developmentperformanceUX improvementsopaqueShow more...
The app currently ships at a maintenance cadence of approximately 0.15 releases per week over the last six months. Development is characterized by generic, opaque release notes focusing exclusively on stability and minor fixes, with the exception of a single feature-based update in late 2025. There is no evidence of live-ops activity or recurring content updates. The development trend is stable but limited to maintenance-level support.
Who built it?
Quest Diagnostics
3 apps tracked · Medical
Quest Lab Alert for Physicians
Quest Logistics Vendor AppUser Sentiment
What do users think recently?
Fresh user feedback skews excited. Users appreciate simplified appointment scheduling process allows users to secure lab times without long waiting room durations, but report failure to persist user profile data forces repetitive manual entry of insurance and contact information.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- Simplified appointment scheduling process allows users to secure lab times without long waiting room durations
- Failure to persist user profile data forces repetitive manual entry of insurance and contact information
62 of 148 recent reviews analyzed · high confidence · Excited overall
Read the full review analysisUnlock 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for MyQuest for Patients
How's the Medical market?
MyQuest holds a #23 position in the US Medical category, with a 4.68 rating on iOS and 4.46 on Android across nearly 500,000 total ratings.
Read the market outlookThe rivals identified
By Epic
MyChart serves as the industry-standard patient portal, holding the largest market share and deepest integration with hospital systems.
- Deep EHR integration allows patients to view clinical notes and physician messages directly within the portal.
- Unified health record access across multiple different healthcare provider organizations using a single login credential.
- Extensive patient-provider communication tools including secure messaging and telehealth visit scheduling capabilities.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for MyQuest for Patients
Where is it heading?
Users report: The diagnostic portal market is consolidating around integrated health records, leaving MyQuest exposed if it remains a siloed lab tool. The PM must bridge the gap between lab results and financial management to prevent users from migrating to broader insurance-linked portals.
- The addition of the AI Companion demonstrates active feature investment rather than maintenance-mode stagnation.
- Persistent data entry friction in the latest release continues to drive negative sentiment, which risks long-term user retention.
The SWOT
- Direct integration with 2,000+ physical lab locations
- QuestDirect marketplace enables out-of-pocket revenue capture
- AI-driven result interpretation increases user portal reliance
- Expand B2B partnerships for health record aggregation
- Add integrated bill payment to reduce financial friction
Next best moves
Implement persistent profile storage because redundant data entry is the #1 user complaint → increase appointment booking conversion
+ 1 more prioritized moveThe counter-intuitive read
The app's lack of broad EHR integration is a feature, not a bug…
Read the full takeFeature gaps
Integrated bill payment and document export (available in competitors) +1
Since the last report: The platform transitioned to a freemium model and introduced AI-based interpretation features, though it continues to struggle with user-reported friction in the appointment booking flow.
Bottom line
MyQuest succeeds as a lab-first utility, but the lack of persistent profile data creates a churn risk against integrated EHR portals like MyChart, so the PM must prioritize data retention to secure the booking funnel.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
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