High confidence · 49 reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate fast delivery speeds and attractive promotional discounts provide initial value for new users, but report customer support fails to provide refunds or human assistance for missing or spoiled food items and delivery drivers mark orders as completed without actual delivery or customer contact.
Rating: 3.8
Reviews: 49
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(241.3K)Current version
4.7/ 5
+0.7 vs overall
★★★★★★
(40K)Main signal post-update: fast delivery speeds and attractive promotional discounts provide initial value for new users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.