Sephora US: Makeup & Skincare user reviews, decoded
High confidence · Latest 87 of 133 total reviews analyzed · Based on 133 reviews. Signal may be noisy.
Frustrated
The recent review mood reads frustrated. Users appreciate fast and reliable shipping services keep customers returning for repeat purchases, but report review section navigation resets to the top of the page when expanding text.
Rating: 4.9
Reviews: 133
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(425.5K)Current version
4.9/ 5
0.0 vs overall
★★★★★
(425.5K)Main signal post-update: fast and reliable shipping services keep customers returning for repeat purchases.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Review sentiment over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Praise
What users love
- Fast and reliable shipping services keep customers returning for repeat purchases
Complaint
Common complaints
- Review section navigation resets to the top of the page when expanding text
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 133 reviews. Updated regularly.