High confidence · Latest 100 of 261.8K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of use and income opportunity, but report unfair pay and low earnings and technical glitches and crashes.
Rating: 4.7
Reviews: 261.8K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(262.2K)Current version
4.7/ 5
+0.1 vs overall
★★★★★★
(222.2K)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “The app is easy to navigate and communicate with the customer.”
- “so far the app itself is great, i love it”
- Income Opportunity
- “I enjoy being able to shop for other people and make their lives a little bit easier.”
- “Great way to make some extra cash!”
Complaint
Common complaints
- Unfair Pay and Low Earnings
- “Worst and cheap offers that dont even cover expensive gas.”
- “Not even a dollar a mile... offer prices have also gone done yet again despite rising gas costs.”
- Technical Glitches and Crashes
- “App is way too glitchy lately, orders taking forever to load.”
- “The app won't even let me login... goes right back to the login screen.”
- Account Deactivation and Support
- “shipt customer service sucks! They are rude and unforgiving. They deactivated my account”
- “support is non-existent because of their policies”