High confidence · Latest 100 of 2.5M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate affordability and ease of booking, but report flight cancellations and hidden fees.
Rating: 4.8
Reviews: 2.5M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(2.5M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(2.1M)Main signal post-update: affordability.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Affordability
- “I appreciate yall making it AFFORDABLE and reasonable.”
- “Precios accesibles y muy buen servicio!”
- Ease of Booking
- “streamless, easy to use app. highly recommended.”
- “Great app that is easy to use for booking check in or other services.”
Complaint
Common complaints
- Flight Cancellations
- “Spirit changed my flight three times within a month... Then two days before leaving they canceled my flight.”
- “airline is filth and will cancel your flight so they can't be relied upon”
- Hidden Fees
- “The flight price was great, but then I had to fork over 140 for a checked bag.”
- “$75 to bring on a carry on!!!!”