High confidence · Latest 100 of 6K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate product selection and pricing, but report buyback program frustrations and customer service and technical issues.
Rating: 3.8
Reviews: 6K
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(6K)Current version
3.8/ 5
-0.2 vs overall
★★★★★
(1.5K)Main signal post-update: buyback Program Frustrations.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Product Selection and Pricing
- “All the books I've ordered come in great condition and are cheaper then anywhere I look”
Complaint
Common complaints
- Buyback Program Frustrations
- “The Buyback is a scam. my last box I sent they literally claimed over HALF were missing”
- Customer Service and Technical Issues
- “It charged me 3 times for $25 each... I was checking on my last order.”