| Core Identity |
| Developer | United HealthCare Services, Inc. | Elevance Health, Inc | Epic | Express Scripts | Optum Inc. | Teladoc | US Department of Veterans Affairs (VA) | athenahealth | GoodRx |
| Category | Medical | Medical | - | Medical | Medical | Medical | Medical | Medical | Medical |
| Platform | iOS, Android | Android, iOS | - | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 4.7 / 5 | 4.8 / 5 | - | 4.7 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.8 / 5 |
| Ratings Count | 760,215 | 526,190 | - | 411,533 | 145,768 | 708,904 | 309,476 | 133,878 | 693,926 |
| Price | Free | Free | - | Free | Free | Free | Free | Free | Free |
| Release Date | Apr 10, 2018 | Aug 30, 2019 | - | Jul 5, 2011 | Jan 28, 2015 | Jun 11, 2013 | Jul 13, 2021 | Nov 16, 2022 | Dec 7, 2011 |
| Last Updated | Apr 28, 2026 | May 18, 2026 | - | May 7, 2026 | Apr 3, 2026 | Apr 21, 2026 | Apr 8, 2026 | Apr 17, 2026 | May 4, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | negative | - | mixed | - | mixed | - | - | excellent |
| Score | 35/100 | 25/100 | - | 45/100 | - | 55/100 | - | - | 92/100 |
| Praises | - Benefit management features help users stretch limited food and over-the-counter spending budgets
- Ease of navigation within the app provides a convenient alternative to phone support
| - Digital insurance card access provides convenience for users who frequently forget their physical documentation
| - | - Home delivery service provides significant convenience for patients managing long-term medication refills
| - | - Virtual medical consultations provide convenient access to care without requiring time off from work
| - | - | - Significant out-of-pocket prescription cost reductions provide essential financial relief for uninsured or underinsured users
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| Complaints | - Forced updates and mandatory privacy policy agreements frustrate users trying to access benefits
- Technical instability and loading failures prevent users from accessing critical insurance information
| - Persistent login failures and authentication errors prevent users from accessing their account information entirely
| - | - Inaccurate prescription lists and duplicate entries create confusion during the ordering process
| - | - Technical friction during registration and login flows prevents users from accessing necessary medical services
| - | - | - Authentication errors following the latest update prevent users from accessing their accounts within the mobile application
|
| Requests | - Roll over unused benefit dollars to the next month to increase purchasing flexibility
| - Integration with third party fitness trackers to automate wellness activity logging and point collection
| - | - Manual entry fields for sensitive data like birthdates to improve navigation efficiency
| - | - Expanded compatibility with third-party fitness trackers and nutrition logging platforms for health management
| - | - | - |
| Strategic Intel |
| Strengths | - UCard integration functions as a B2B distribution barrier into Medicare Advantage benefit structures
- Optum-based clinical data provides a cohesive end-to-end health management experience
| - Digital ID card utility reduces administrative friction at point-of-care
- HealthKit integration increases session frequency via personal health data aggregation
| - | - B2B distribution moat via employer-sponsored health plans
- 24/7 pharmacist access establishes clinical trust
- Home-delivery logistics infrastructure
| - | - 50 million+ visits since 2002 sustain clinical authority
- B2B insurance-sponsored distribution creates a high barrier to entry
- Integrated connected-device data centralizes longitudinal health metrics
| - Official government-backed status establishes high user trust
- Biometric sign-in reduces friction for secure account access
- Centralized benefits tracking creates a high-utility daily habit
| - | - 70,000+ pharmacy network creates a distribution barrier
- Gold membership rewards create recurring revenue layer
|
| Weaknesses | - 0.17★ Android-iOS rating gap on majority Android base
- Mandatory privacy agreement loops block access to essential benefits
| - Persistent authentication errors block core account access
- Automated chat assistant forces users to phone support
| - | - Inaccurate prescription lists create high-frequency confusion
- Unreliable auto-refill triggers force manual intervention
- Cumbersome calendar-based navigation patterns
| - | - 0.39★ Android-iOS rating gap
- Persistent authentication failures post-merger
- Keyboard overlay bugs in support chat
| - Static feature set lacks rapid iteration
- No cloud-save functionality for user documents
- 0.08★ Android-iOS rating gap suggests inconsistent performance
| - | - Authentication regressions post-update erode daily habit
- Inconsistent coupon acceptance for controlled substances
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| Pricing | free | free | - | free | free | freemium | free | free | freemium |
| Momentum | Active | Maintenance | - | Maintenance | Intense | Active | Intense | Active | Active |
| Update Cadence | 5 versions, 2 majors/6mo, ~6d avg | 5 versions, ~15d avg | - | 5 versions, ~11d avg | 5 versions | 5 versions, ~9d avg | 5 versions | 5 versions | 5 versions, ~8d avg |
