High confidence · Latest 100 of 284K total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and interface and utility for freelancing, but report high cost of connects/bidding and technical issues and account management.
Rating: 4.6
Reviews: 284K
Confidence: high
How did the latest release land?
Overall
4.0/ 5
★★★★★
(284.7K)Current version
4.6/ 5
+0.7 vs overall
★★★★★★
(65.6K)Main signal post-update: ease of Use and Interface.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use and Interface
- “The app is clean, well-organized, and easy to navigate”
- “Nice experience”
- Utility for Freelancing
- “It's very useful”
- “best place to earn and learn”
Complaint
Common complaints
- High Cost of Connects/Bidding
- “demands a lot of connection to bid, which to be honest is really very costly”
- “connects are too expensive and without guarantee you'll be hired”
- Technical Issues and Account Management
- “Upwork permanently suspended my account FOR NO REASONS”
- “sometimes the screen turns completely white”