High confidence · Latest 120 of 4.5K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate reliable voice and video calling quality remains a core retention anchor for long-term users, but report forced integration of ai features creates privacy concerns and intrusive user experience friction.
Rating: 4.1
Reviews: 4.5K
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(17.6M)Current version
4.6/ 5
+0.4 vs overall
★★★★★★
(831.3K)Main signal post-update: reliable voice and video calling quality remains a core retention anchor for long-term users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable voice and video calling quality remains a core retention anchor for long-term users
- “Users highlight clear audio and video performance during international calls”
- “Long-term users cite consistent communication quality as a primary reason for staying”
Complaint
Common complaints
- Forced integration of AI features creates privacy concerns and intrusive user experience friction
- “Users report inability to disable or opt out of AI-powered chat suggestions”
- “Concerns regarding data training and privacy rights dominate recent feedback”
Request
Most requested
- Granular opt-out settings for all AI-powered features to ensure user privacy and control
- “Users demand a toggle to completely remove AI buttons from the interface”
- “Requests for confirmation that chat data is not used for model training”