Rakuten Viber Messenger user reviews, decoded
High confidence · Latest 120 of 4.5K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate reliable voice and video calling quality remains a core retention anchor for long-term users, but report forced integration of ai features creates privacy concerns and intrusive user experience friction.
Rating: 4.1
Reviews: 4.5K
Confidence: high
How did the latest release land?
Overall
4.2/ 5
★★★★★
(17.6M)Current version
4.6/ 5
+0.4 vs overall
★★★★★★
(831.3K)Main signal post-update: reliable voice and video calling quality remains a core retention anchor for long-term users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Review sentiment over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Praise
What users love
- Reliable voice and video calling quality remains a core retention anchor for long-term users
Complaint
Common complaints
- Forced integration of AI features creates privacy concerns and intrusive user experience friction
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 4,527 reviews. Updated regularly.