CommBank user reviews, decoded
High confidence · Latest 120 of 415 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate in-app tap and pay functionality provides a convenient alternative to physical cards for daily transactions, but report frequent login failures and account lockouts post-update prevent users from accessing essential banking services.
Rating: 3.5
Reviews: 415
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(78.5K)Current version
4.8/ 5
+1.2 vs overall
★★★★★
(2.7K)Main signal post-update: in-app tap and pay functionality provides a convenient alternative to physical cards for daily transactions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Review sentiment over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Praise
What users love
- In-app tap and pay functionality provides a convenient alternative to physical cards for daily transactions
Complaint
Common complaints
- Frequent login failures and account lockouts post-update prevent users from accessing essential banking services
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 415 reviews. Updated regularly.