Contacts+ is a cloud-based address book for professionals that synchronizes and enriches contact data across Gmail, Exchange, and iCloud on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Productivity
Sentiment
4.3
1.9M reviews
Nemesis
My Contacts Backup Pro
The App DNA
What makes this app unique?
Users turn to the app to consolidate fragmented contact lists from multiple accounts into a single, enriched profile, removing the manual labor of data entry.
For Professionals, sales executives, and small business teams who manage large, fragmented networks across multiple platforms.
What does it look like?
Key features
Consolidates contact information from multiple accounts into a single profile; retention lever reducing clutter.
Uses AI to transcribe business card images; premium-tier gate for professional users.
Synchronizes contacts across Gmail, Exchange, Office365, and iCloud; B2B unlock for power users.
How much does it cost?
Freemium model gates high-frequency data updates and volume-based scanning behind a subscription to target power-networkers and professionals.
Velocity
Maintenance developmentperformanceopaqueShow more...
The app currently operates at a maintenance cadence, with only 10 releases identified over the last two years and a significant gap in activity. The latest release occurred 91 days ago, and the development history shows a consistent pattern of minor bug fixes and performance improvements without the introduction of new features. The development trend is stable at a low-frequency maintenance level, with no evidence of live operations or major feature updates. The publisher consistently utilizes opaque release notes, providing no insight into specific technical changes or roadmap progress.
Who built it?
User Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment. Users appreciate integration with third-party automation tools like zapier allows users to streamline business card data entry, but report aggressive contact merging algorithms frequently delete or corrupt critical phone numbers and email addresses without user consent.
How are ratings & reviews evolving?
What users say, by theme
- Integration with third-party automation tools like Zapier allows users to streamline business card data entry
- Aggressive contact merging algorithms frequently delete or corrupt critical phone numbers and email addresses without user consent
99 of 99 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Contacts+ | Address Book
How's the Productivity market?
Contacts+ holds a 4.54 rating on iOS with 5,781 reviews, yet the 4.28 rating on Android across 1.8M reviews indicates a significant platform-specific performance gap. The high volume of Android reviews suggests a legacy user base that is currently experiencing the brunt of the recent sync regressions.
Read the market outlookThe rivals identified
By GLOBILE BILISIM BILGISAYAR HIZMETLERI ILETISIM DANISMANLIK SANAYI TICARET LIMITED SIRKETI
This app directly targets the core utility of this app—contact backup—at a massive scale with a similar focus on simplicity.
- Focuses exclusively on the backup and restore utility rather than broader cloud-based contact management features.
- Maintains a singular, utility-driven interface that avoids the complexity of multi-account synchronization found in our target.
- Leverages a massive, long-standing user base to dominate the specific search intent for contact backup solutions.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Contacts+ | Address Book
Where is it heading?
Users report: The productivity market is shifting toward personal CRM tools that prioritize relationship engagement over static data storage. Contacts+ is currently exposed because its core utility, data management, is failing to meet basic reliability standards, which will lead to mass migration to more stable alternatives by Q3.
- Critical search failures in the latest version prevent basic contact retrieval, which compounds the existing trust deficit from data loss incidents.
- The maintenance-only release cadence leaves the app unable to address high-frequency data corruption complaints, accelerating churn among professional power users.
The SWOT
- Multi-platform sync engine integrates Gmail, Exchange, and iCloud simultaneously
- Implement a manual audit trail for contact changes to restore user trust
Next best moves
Disable automated contact merging by default because it is the top-cited cause of data loss → stabilize retention
+ 1 more prioritized moveThe counter-intuitive read
The app's high subscription price is not a…
Read the full takeFeature gaps
Manual sync audit trail (missing here, requested by users) +1
Since the last report: Critical search failures in the latest build have compounded existing data-integrity issues, causing a significant decline in user sentiment and usability. The app remains in a maintenance-only state, failing to address the core sync-corruption complaints that drive churn.
Bottom line
Restoring data integrity is the only path to retention, as the current automated merging logic is actively destroying the user's primary asset. If the app fails to provide a transparent audit trail for sync changes, the churn rate will accelerate regardless of feature additions.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Contacts+ safe for my professional contact list?
How does Contacts+ compare to My Contacts Backup Pro?
What is a free alternative to Contacts+?
Sources
Report last updated