High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate core contact management functionality provides a useful utility for organizing personal and professional address books and integration with external services like email clients enhances the utility of contact management workflows, but report aggressive contact merging and sync errors cause irreversible data loss and corruption of address books and high subscription costs for premium features are perceived as poor value compared to free alternatives.
Rating: 4.5
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(1.9M)Current version
4.5/ 5
+0.3 vs overall
★★★★★★
(5.8K)Main signal post-update: core contact management functionality provides a useful utility for organizing personal and professional address books.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core contact management functionality provides a useful utility for organizing personal and professional address books
- “Users appreciate the ability to sync and manage multiple contact sources”
- “The app is described as a helpful tool for maintaining contact lists”
- Integration with external services like email clients enhances the utility of contact management workflows
- “Users highlight the effectiveness of email client plug-ins for managing contacts”
- “Automation tools allow for efficient data import from business card scanning”
Complaint
Common complaints
- Aggressive contact merging and sync errors cause irreversible data loss and corruption of address books
- “Users report that the app indiscriminately merges contacts and deletes phone numbers”
- “Syncing across multiple accounts frequently results in the loss of critical contact information”
- High subscription costs for premium features are perceived as poor value compared to free alternatives
- “Users express frustration with the high annual pricing for basic contact management features”
- “Many feel the premium tier does not offer enough utility to justify the cost”
Request
Most requested
- Automatic metadata logging for new contacts would help users track when relationships were established
- “Users request a feature to save the date and time of contact creation”