High confidence · Latest 120 of 296 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate reliable delivery service and product quality keep long-term members engaged with the brand, but report frequent app crashes and slow loading times prevent users from accessing digital membership cards.
Rating: 4.8
Reviews: 296
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.6M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(1.2M)Main signal post-update: reliable delivery service and product quality keep long-term members engaged with the brand.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch7 releases in range
Review themes
Praise
What users love
- Reliable delivery service and product quality keep long-term members engaged with the brand
- “Users express satisfaction with the delivery service and product quality”
- “Long-term members continue to value the brand despite app frustrations”
Complaint
Common complaints
- Frequent app crashes and slow loading times prevent users from accessing digital membership cards
- “Users report the app freezes or fails to load when trying to access membership cards at store entrances”
- “Performance issues and long load times are cited as major barriers to daily app utility”
Request
Most requested
- Scan and go functionality requested to match the checkout experience offered by competing retailers
- “Users explicitly ask for a scan and go feature similar to other warehouse clubs”
- “Customers desire a more efficient checkout process within the mobile experience”